Printer won't print yellow

[Hubba3]

My Officejet Pro will not print yellow.  I've replaced the cartridge, cleaned the printheads multiple times and alligned.  Help!

[Riddle_Decipher]

@Hubba3

Welcome to HP Forums,

Let's get straight to it!

If you've not tried it yet, please check if the copier can print yellow and the other colors as a stand-alone device, this should help us determine if this is either a software or hardware related issue,

If the copier works fine and yet the windows device doesn't get the work done, I suggest you follow the below steps:

Press "Windows key" + "r" to get the "Run" window.

Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.

Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now check for issue resolution.

If the issue persists, also try clean installing the printer drivers. Here are the steps:

First, unplug the USB cable from the printer if present. 

Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off, in case you don't respond in the next 24-48hrs,

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge and have a great day Ahead!

[Hubba3]

 Hi and Thank You,

My printer would not copy yellow either...so I went to the next section "Go to Control panel..."

At "Select all the HP printer entries and uninstall them"  I want to make sure that these entries can be uninstalled:  

HP FWUpdate EDO2

HP Officejet Pro 8600 Basic Device Software

HP Officejet Pro 8600 Help

HP Photo Creation

HP Support Solution Framework

HP Update

Also in program Data I found:

HP Officejet Pro 8600

NCCOM

PDSMQ

Temp

I don't want to uninstall something I'm not supposed to.

Thanks so much, Karen

[Riddle_Decipher]

@Hubba3

They are all a part of the same printer and should be removable as per the instructions, I suggest you go ahead with the same,

Also, under program data, you can remove only the printer related files, in your case - the "HP Officejet Pro 8600".

When done, please follow the rest of the steps to resolve the issue,

And keep us posted with the details.

Good luck and Take care.

[Hubba3]

Hi again and thank you for your time,

I followed all instructions and the copy and print from computer still won't print yellow.  I used HP Print and Scan Dr and cleaned the printheads.  My yellow section always comes out a sickly olive greeny color.  Nothing like yellow.

Thanks, Karen

[Riddle_Decipher]

@Hubba3

I'm afraid we've reached the end of the line, as this seems to be a hardware malfunction,

I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

[Hubba3 · Accepted solution]

Thank you so much for the help...even though I did not solve the problem I ended up getting another HP printer.. Hp Officejet  Pro 8720.

It's working great!!!

Thanks so much..your directions were very easy to follow and your response time is excellent.

Karen

[Riddle_Decipher]

@Hubba3

I'm glad I could be of assistance,

And congratulations on the new HP Printer,

Have a good day ahead.