• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-30-2023 03:23 PM

HP Recommended
Product: HP LaserJet Pro 400 M401n

I have an HP LaserJet Pro 400 M401n printer.  I plug it in, push the power button, and the power light flashes briefly but won't stay turned on.  It isn't getting enough power for long enough to light up the small LCD screen.  I don't think this is an issue of "standby" mode based on what I've already tried.  The printer is out of warranty, so I would appreciate real troubleshooting suggestions, not a "refer to your warranty" suggestion. 

 

Here is what I have already tried:  

  • Power supply cord is fully connected/pushed in the printer and the wall outlet.
  • I tried 3 different outlets.  They all work for other things, but not the printer.
  • I replaced the power supply cord with a different power supply cord.  Same result, flashes but won't stay on.
  • I left it unplugged from the outlet and the printer for a long time and the same issue happens.
  • I found a suggestion online to hold the the right arrow button and the cancel button then try to restart.  This did not work.  

I really need this printer to work.  Please help.  Thank you! 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.