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Printer wont cancel or shutdown and wont print

HP Recommended
HP ENVY 5030
macOS 10.15 Catalina

printer prints a few lines then stops. When I try to cancel its says 'cancelling' and wont move on. when I shut down it says "shutting down" and doesn't move on. Is it possible to reset the printer? 

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @AndyNGibson,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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