Printer wont feed paper through, crunching noise when it is trying to feed.

[Chris19531]

My office jet 3835 just wont feed paper through, on trying this I can hear crunching, tried everything that HP has recommended it just wont accept the paper and it ends up the paper all wrinkled. Please can you help me. Chris

[Betty0610]

@Chris19531

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues.

1. Turn off the printer, and then disconnect the power cord.

      WARNING: 

   Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

2. Disconnect the USB cable, if it is not already disconnected.

3. Raise the input tray.

   

4. Lift and hold the input tray shield.

   NOTE: 

   Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

5. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

   

6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.

7. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

8. Lower the input tray shield.

9. Allow the rollers to dry for 10 or 15 minutes.

10. Reconnect the power cord to the rear of the printer, and then turn on the printer.

11. Reconnect the USB cable to the printer if necessary.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/model/11503...

If the issue still persists, for the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!