Printer would not stop printing cancel button won't work

[Orrinsfit]

My hp printer in stuck in a printing job for a few days only thing stopping it is by Me turning hp off

[Dragon-Fur]

@Orrinsfit 

Welcome to the HP User Community.

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@Orrinsfit wrote:

My hp printer in stuck in a printing job for a few days only thing stopping it is by Me turning hp off

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This is perhaps normal behavior for most printers.

The "cancel" button only works for a brief time until the job is turned over the the Operating System that controls the job queue.

In the case of an unknown Operating System, if the option is offered at all, job control might be handed to the application on the device.

In the case of Windows, printer job control is turned over to the Windows Print Queue

Cancel Print Job

On those printers where the option is supported,

If you catch the job quickly enough, print jobs can normally be cancelled on the printer. 

The “cancel” button might be labeled as such or might present as a red X on the printer control screen.

NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.

What happens next?

Once the job is turned over to the print service, cancel the job in the print queue on the computer

Example - Windows

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Exact wording varies.

OR

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

OR

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

and / or

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

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