Printer

[TP1322]

I have a Mac computer and whenever I print something at my job it just prints an error code on to the paper instead of what I tried printing. This has become a problem as I need to print a lot and I am unable to do so. I have tried restarting my computer and the printer. I have updated my computer to the newest version for the computer. I'm not sure what else to do. 

[Kumar0307]

@TP1322, Welcome to the HP Support Community! I’m here to help.

I see that you have issues printing from the Mac. To assist you better,

• What is the error that is printed? Kindly attach a picture of the same in your next post.
• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!