-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
HP Recommended
When you do the printer report are you
1 - Requesting the report from the PC?
2 - Using the front panel of the printer to do the report.
If the answer is (1) then check your ink subscription. I am just the messenger of this bad news: Instant ink cartridges can only be used when the ink subscription is active.
Instant ink portal is here.
If the answer is (2) then Your printer is waking up from sleep and getting a different IP address from the Wi-Fi system it is connected to. It is online but you have an old address. It is like someone changing their phone number and not telling you. The quickest way to solve this is to print directly to the printer using Wi-Fi direct. Alternately go into the modem / router and have the DHCP server assign a fixed IP address for each printer. That way it never changes.
For general help for new router or printer please refer to this article in our printer database.
Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community