Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

HP instaink not printing,. But will print out a printers report 

1 REPLY 1
HP Recommended

When you do the printer report are you

 

1 - Requesting the report from the PC?

2 - Using the front panel of the printer to do the report.

 

If the answer is (1) then  check your ink subscription.  I am just the messenger of this bad news: Instant ink cartridges can only be used when the ink subscription is active.  

Instant ink portal is here.

 

If the answer is (2) then  Your printer is waking up from sleep and getting a different IP address from the Wi-Fi system it is connected to. It is online but you have an old address. It is like someone changing their phone number and not telling you. The quickest way to solve this is to print directly to the printer using Wi-Fi direct. Alternately go into the modem / router and have the DHCP server assign a fixed IP address for each printer. That way it never changes.


For general help for new router or printer please refer to this article in our printer database.

Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.



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