Printer

[suepost06]

I'm trying to print pictures on 4x6 glossy paper. I have it in the right spot but I keep getting this message

How do I fix it?

[zoey7886]

@suepost06, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding How to fix issues while printing on glossy paper! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Printing on glossy paper can sometimes present challenges, especially if the settings are not configured correctly, or the printer is not recognizing the paper. Here are some steps you can take to troubleshoot and fix the issue:

Check the Paper Placement: Ensure that the glossy paper is correctly placed in the tray. It should be aligned properly with the guides and positioned in a way that the printer can easily detect it.

Adjust the Paper Type Settings: Make sure that the printer settings match the type of paper you are using. You can do this by:

• Accessing the printer's control panel.
• Selecting the paper type as "Glossy Photo Paper".
• Ensuring the paper size is set to 4x6.

Print Settings Adjustment: When you send the print job:

• Go to the print settings on your computer.
• Choose the correct paper type as "Photo Glossy Paper".
• Set the paper size to 4x6.

Update Printer Drivers: Sometimes the issues can be due to outdated drivers. Ensure that you have installed the latest drivers for your printer. You can download them from the official HP website.

Clean the Print Heads: Sometimes the print heads can be clogged which can cause issues. Use the printer's cleaning function to clean the print heads.

Check for Firmware Updates: Verify if there are any firmware updates available for your printer. Updating the firmware might solve compatibility issues.

Recalibrate the Printer: Some printers need to be recalibrated for different paper types. Follow the calibration process as mentioned in the printer manual.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,