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‎02-11-2022 06:12 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

We've got a few of these printers (8710 and 477DW), spread around different locations (entirely different networks, even in different countries).

We've started getting a couple of strange errors on them:


Computers randomly start to disconnect from the printer. We can ping the printer from the PC, and the printer is still working from all other workstations, but shows disconnected on one PC. The only way to make it appear connected again is to remove the printer and add it again. Once this starts happening, it seems to happen fairly frequently (to the same few PCs).

We also seem to get a lot of "out of paper" errors. Again, this seems to be specific PCs, where it happens once then seems to keep repeating. All other workstations can print just fine (i.e. it says "out of paper" on one PC, but we can print from the PC on the next desk, plugged in to the same switch, on the same vlan, same PC hardware, same Windows image, etc...). Sometimes resetting the print spooler solves this, other times we need to remove the device and add it again.

 

We're using the latest basic HP drivers.

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