Printhead Error Message

[Jody1161]

I am getting an error message that there is a print head error for the Black and Yellow printhead. I tried to replace it with the HP officejet Printhead 940. I still get an error. I have tried rebooting. Fiddling with it. Cleaning it. Even bought a second printhead in case it was that and it continues to give the error. 

It is likely not cost effective to bring it to a repair shop as I can probably buy a replacement for just a little more. But if I could replace the carrage part that the print heads sit in, that may fix the problem. I like the printer and outside of this issue, I believe everything else is fine.  

What is that specfic part # for the carrage and where can I order it from? Is there any place I can go for a quick education on opening the printer and accessing the carrage that holds the print heads. I am going to order a new HP printer, but if I can fix this one inexpensively and salvage it, I could use it elsewhere.

[Jeet_singh]

Hi @Jody1161,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand you have already tried replacing the printhead and still having the issue, I would personally suggest this to be a printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Jody1161 · Accepted solution]

 Thanks for the advise, but the printer has served me well for 7 years. I decided it is not worth the repair costs and instead purchased a new Officejet 8720.

I'll be happy if I can get another 7 or 8 years out of the new one.