Printhead Error

[Duncanb]

The printer prints half a page, then shows:

"The printhead is missing, not detected or incorrectly installed."

Leave it for a day. - Repeat. It can print half a page fine, then fault message on printer screen.

It seems like a software error.

Has anyone got any idea how to fix it?

Thanks

Duncan

[DavidSMP · Accepted solution]

Hi @Duncanb,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with printhead errors I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?

It looks like a hardware issue with the printer. For now, try these steps:

• Please try all the prescribed steps from this link: http://hp.care/2yA4qmW for exactly the same error message. If the printer has no hardware issues, the problem will get resolved.
• If the issue continues, contact HP phone support to replace the printer as it is faulty.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!