Printhead Error

[Roxanne6]

I have cleaned printhead and still getting this error  0xc19a0027.  Is it time for a new printer, this printer is not yet three years old.  Please advise. Thank-you!

[Jay_G24 · Accepted solution]

Hi @Roxanne6,

I'd like to help!

I understand you are receiving a "0XC19A0027" error 

If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Roxanne6]

Thank you, it is hardware failure and warranty expired. Purchase a new printer not a HP!

[Jay_G24]

I respect your decision.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!