Printhead Incompatible

[ChrisPrint1]

"Incompatible Printhead"
"The Printhead installed is not intended for use in this printer or is damaged."
I've tried all the steps to clean and fix it I also can't seem to find the replacement printhead on the website either.

[Sneha_01]

Hi @ChrisPrint1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're getting an "Incompatible Printhead" error on your HP printer, here are some steps you can take:

Troubleshooting Steps

Check Compatibility:

• Ensure the printhead you are using is compatible with your specific printer model. Refer to your printer’s manual or the HP website for the correct part number.

Inspect the Printhead:

• Remove the printhead and check for any visible damage or debris. Clean the electrical contacts gently with a lint-free cloth.

Reinstall the Printhead:

• Carefully reinstall the printhead to ensure it's seated properly.

Reset the Printer:

• Turn off the printer, unplug it for a minute, then plug it back in and turn it on.

Update Firmware:

• Check if there's a firmware update available for your printer via the HP Smart app or HP's website.

Finding a Replacement Printhead

If you need to replace the printhead and can’t find it online:

Authorized Retailers:

• Check with authorized HP retailers or service centers; they may have the printhead in stock.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support