Printhead Problem event code 62.80.13

[Bravo16]

will not print in color, new HP ink cartridges, went thru all virtual assistance steps, will not clean or align printhead

[Sneha_01]

Hi @Bravo16,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The event code "62.80.13" on an HP printer typically indicates a specific problem with the printhead, which is not being able to align or clean itself even after the installation of new ink cartridges. Here’s a step-by-step approach you can take to address this issue:

Reset the Printer: Sometimes, simply resetting the printer can clear error codes and resolve issues. Turn off the printer, unplug it from the power source for about a minute, then plug it back in and turn it on.

Manually Clean the Printhead: Since the automatic cleaning did not work, you might need to manually clean the printhead. You can do this by removing the printhead (consult your printer's manual for instructions) and gently cleaning the nozzles with a lint-free cloth dampened with warm water. Allow it to dry completely before reinserting it.

Check the Ink Cartridges: Ensure that the ink cartridges are properly installed, compatible with your printer, and not clogged or defective. Sometimes, even new cartridges can be faulty.

Update Printer Firmware: Check if there are any firmware updates available for your printer. You can usually find this option in the printer's settings menu or by visiting HP's official website and entering your printer model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support