Printhead error 0xc19a0015

[mzrhj5]

I have a Officejet Pro 6830 and replaced low ink cartridges with HP replacement cartridges.  I now have printhead error 0xc19a0015.  

I tried the removing cartridges, turning off power and back on.  Printer starts to print and the comes up with same error.

Can I remove printhead and clean or replace?  Other options to fix?

[Jeet_singh]

@mzrhj5,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are getting "Printhead error" message on your HP OfficeJet printer after replacing the ink cartridge. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to clean the ink cartridge contacts?

Did you try to update the printer firmware?

While you respond to this post, let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wireless, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, for more details, please go through this link:

HP Printers - Updating or Upgrading Printer Firmware

Option 1: Update directly from the printer

Option 2: Download the printer firmware update from HP Support Website.

Alternatively, you can also go through the steps suggested in the support document for – HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays

If you have followed the steps suggested and still having the issue, I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Nickie3]

HP Office Jet 6962

I tan the printhead cleaning cycle 3 times. The test page comes out perfect, but the printer still give the same message...printhead error 0xc19a0015. I’m not sure what else I need to do to fix it. 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
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3. Error message (if any)
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