Printhead error - OfficeJet 6100

[DMP52]

Is the printerhead replaceable on the Office Jet 6100? I'm receiving an error "Missing or Failed Printhead".  I tried cleaning the printhead and aligning them but to no avail, I still cannot print. 

[Elohi_NR]

Hi @DMP52,

Welcome to the HP Support Community. 

I'd be glad to help you! 

A Missing or Failed Printhead error message displays on the printer control panel or computer, indicating an ink system failure. The printer does not print.

Step 1: Reset the printer

Resetting the printer can reset the connection with the printhead and clear any error messages.

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

  note:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

Wait until the printer is idle and silent before you proceed.

If these steps resolved the issue, you do not need to continue troubleshooting.

If the issue persists, continue to the next solution.

Step 2: Service the printer

If the instructions in this document did not resolve the issue, service the printer.

Service or replace your HP product if you completed all preceding steps.

To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.

Repair fees might apply for out-of-warranty products.

You may also refer to Printhead Error

Hope this helps! Keep me posted for further assistance

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