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‎01-02-2021 12:54 PM

HP Recommended
Product: Officejet Pro 8610/8630
Operating System: Microsoft Windows 10 (32-bit)

The printer was working fine until yesterday.  I got error msg 0xc19a0015 "The printhead appears to be missing, not detected, or incorrectly installed".  Searched all troubleshooting instructions and followed directions. Still have the error msg.  I have not purchased new ink cartridges yet. I reset power, reseated cartridges, cleaned power strips, etc.  I also made sure I had the current firmware.  Any other instructions I can try besides buying new cartridges? 

Category:
1 person had the same question
3 REPLIES 3

‎01-11-2021 09:14 AM - edited ‎01-13-2021 03:50 AM

HP Recommended

@ND10001, Welcome to the HP Support Community!

 

I understand you are not able to print. Kindly perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays and Error Indicates Faulty Printhead

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎01-11-2021 10:59 AM

HP Recommended

I have a HP Officejet Pro 6830 and I am getting a 0xc19a0023. I have reset the power and the ink cartridge. Please help

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‎01-11-2021 11:07 AM

HP Recommended

@omari127

 

Kindly follow the steps in my previous post. It applies to Officejet 6830 too.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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