Printhead error message HP Smart Tank 5105 - how do I check printhead when it’s inaccessible?

[Mich911]

 

[Sneha_01]

Hi @Mich911,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To address a printhead error on your HP Smart Tank 5105, follow these steps to check and potentially resolve the issue even if the printhead seems inaccessible:

Step-by-Step Troubleshooting:

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Obstructions:

• Open the printer cover and check for any visible obstructions that might be blocking the printhead.
• Remove any paper jams or debris that you find.

Move the Printhead Manually:

• With the printer turned off and unplugged, try to gently move the printhead assembly manually to the center. This can sometimes dislodge any stuck components.
• If you feel resistance, stop and do not force it to avoid damaging the printer.

Clean the Printhead:

• If the printhead is accessible, gently clean it using a lint-free cloth and distilled water or a printhead cleaning solution.
• Wipe away any ink buildup or debris from the printhead and the surrounding areas.

Reset the Printer:

• Perform a factory reset on your printer to clear any errors.
• Refer to your printer’s manual or the HP website for instructions on how to perform a factory reset for your specific model.

Check for Firmware Updates:

• Ensure your printer's firmware is up to date by visiting the HP website and checking for any available updates.
• Follow the instructions to update the firmware if necessary.

Run the HP Print and Scan Doctor (Windows):

• Download and run the HP Print and Scan Doctor tool from the HP website. This tool can diagnose and fix many printing and scanning problems.
• Follow the on-screen instructions to troubleshoot the printhead error

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support