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Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP OfficeJet Pro 8740 All-in-One Printer

The printhead appears to be missing, not detected, or incorrectly installed. Oxc19a0013

None if this is the case.

Have tried all the suggested troubleshooting options. 
Could the issue be incompatible/ out of date ink cartridges? 

How am I supposed to get new cartridges through insta ink when the cartridges are still not reading low?

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