Printhead error message

[Sparks23]

I have a Smart Printer 5105. Keep getting black printhead error code. I have taken out and replaced printhead 3 times but still flashing and not working. What else can I do?

[Sneha_01]

Hi @Sparks23,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some steps to try to resolve the black printhead error on your HP Smart Printer 5105:

Clean the Printhead Contacts:

• Turn off the printer and unplug it.
• Open the printer to access the printhead.
• Remove the black printhead.
• Use a lint-free cloth lightly moistened with distilled water to gently clean the electrical contacts on the printhead and inside the printer.
• Allow the contacts to dry for a few minutes before reinserting the printhead.

Perform a Hard Reset:

• Turn off the printer and unplug the power cord from the back of the printer and the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and the printer, and then turn on the printer.

Check for Firmware Updates:

• Make sure your printer's firmware is up to date. You can check for updates via the HP Smart app or the HP website.

Align the Printhead:

• Sometimes, aligning the printhead can resolve errors. You can usually find this option in the printer's maintenance or settings menu.

Use Genuine HP Ink Cartridges:

• Ensure you are using genuine HP ink cartridges. Sometimes, non-genuine or refilled cartridges can cause errors.

Check for Obstructions:

• Ensure there are no obstructions or debris inside the printer that might be interfering with the printhead operation.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support