Printhead error

[Dibsmft]

Scan and Print Doctor says: Printhead: Missing, Failed or Incompatible

In the middle of printing 10 sheets, printer stopped with a printhead error.
I have followed all the troubleshooting steps without success, including checking for firmware updates and a hard reset several times.
The printer is out of warranty, but only records 538 pages and I have used it so little that some of the protective tape is still on it. I am on my second set of genuine HP coloured inks and running out of the first proper black cartridge. I can't believe my printer has really failed so soon. Any hope?

[sandytechy20]

@Dibsmft

Welcome to HP support community.

Try the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Dibsmft]

Thank you for your suggestion. As I said, I had already tried those solutions.

[sandytechy20]

@Dibsmft

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Dibsmft]

Thank you so much for your advice. I have followed the link you gave again and interacted with the virtual agent, which sent me back to the HP support community.
I have in use 4 HP printers, 2 of which are more than 12 years old and are brilliant. I cannot accept that this one, hardly used, has no solution so far.
Any other options?

[sandytechy20]

@Dibsmft

If you have an HP authorized service center near by, you should be able to take it to them and have it checked.

Here is a link to HP Service Centers, by Country/Region: Click here

[Dibsmft]

I am grateful for that suggestion. The default search returns "Your search returned no results for the selected country". I will find a service centre somewhere to speak to, since I cannot visit one. Thank you again

[sandytechy20]

@Dibsmft

You are welcome.

Feel free to reach us if required.

Cheers.