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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
wkimsey
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Printhead error

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Microsoft Windows 10 (64-bit)

I have tried all the solutions repairs unplugging raise the arm on the ink

 Still getting the error message...HELP!

24 REPLIES 24
Jay_G24
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 Hi @wkimsey,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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wkimsey
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Message 3 of 25
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HP Office Pro 8610

Product # A7F64A

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jkaapke86
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I have the same issue!  I have an HP OfficeJet Pro 8710 All-in-One.  It keeps coming up with the message "The  printhead appears to be missing, not detected, or incorrectly installed. 0xc19a0023".  I have tried turning the printer off and on again, as well as lifting the latch and re-adjusting.  It's not working and it's not under warranty anymore.  What can I do?  Do I need to buy another printerhead?

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Jay_G24
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Message 5 of 25
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Hi @wkimsey, @jkaapke86

 

If you have already performed the steps from the document Error Indicates Faulty Printhead and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

Keep me posted!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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jkaapke86
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The error link you posted only works for printers in the 6900 series (or at least 6000).  I have an 8710 HP OfficeJet All-in-One printer so these steps won't work.

Jay_G24
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Here is a link for the Printhead error - Error Indicates Faulty Printhead

 

Hope this helps!

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jkaapke86
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"This page is working" comes up and it's not my Internet connection.

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Jay_G24
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Here are steps -

 

Step 1: Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading Printer Firmware for more information.

Step 2: Check the carriage for a printhead latch

Look at the carriage to see if it has a latch. The carriage is the part inside the printer that holds the printhead and cartridges. If the carriage does not have a latch (fixed printhead), then the only option is to service the printer.

  1. Open the door to access the cartridges.

  2. Wait until the carriage stops moving before you continue.

  3. Look at the right side of the carriage to see if the carriage has a printhead latch (a handle that can be raised, which allows the printhead to be removed).

    • If your carriage has a printhead latch, continue to the next step.

    • If your carriage does not have a printhead latch (fixed printhead), skip to Service the printer. If the printhead is fixed, then there are no additional troubleshooting steps available.

Example of a carriage with a printhead latch

Example of a carriage without a printhead latch

Animations of carriage with a printhead latch

Carriage without a printhead latch

Step 3: Reseat the printhead up to three times

You might need to reseat the printhead up to three times.

  1. With the printer turned on, unplug the power cord from the rear of the printer.

  2. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

    Animation showing how to reseat the printhead in the carriage

  3. Close the cartridge access door.

  4. Reconnect the power cord to the rear of the printer.

  5. Wait for the printer to start, and then look for the error.

    • If the error message persists, repeat the steps to reseat the printhead up to three times.

    • If the error no longer displays, you are done.

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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jkaapke86
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Message 10 of 25
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I've already tried the reseating thing 3 times with no luck. My printer is out of warranty so my only options are this community chat or sitting on the phone for who knows how long.  Let me as you this. I took out the cartridges and noticed the printhead has ink in it. I know there are many ways to manually clean it myself, but how would you recommend I clean it?

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