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‎01-02-2021 09:45 AM

HP Recommended
Product: 8620

I received the message printhead missing or failed.  (This was after it had printed fine)  I tried all the resets, including reinstalling the printhead.  Nothing worked.  I ordered a new printhead and installed it - I still have the same message.  What else could be wrong with it?

I have the HP 8620 printer

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1 REPLY 1

‎01-11-2021 07:00 AM

HP Recommended

@DLoader, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error on the printer. Make sure you have tried the steps mentioned in this document - Error Indicates Faulty Printhead

 

If the error persists even after replacing the printhead, the issue could be with the printer. Please reach out to HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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