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‎01-25-2021 09:58 PM

HP Recommended
Product: Officejet pro 8620
Operating System: macOS 10.15 Catalina

This printer sat for two years unused after my office closed and I went to print with new ink installed but it was shooting blanks. Ordered a replacement printhead and installed it and now it just says missing printhead. To top it off it will not allow me to enable web services. Can anyone help me? It was working perfectly when I stopped using it. 

Category:
1 person had the same question
1 REPLY 1

‎02-02-2021 02:22 AM

HP Recommended

@CerrutiPT, Welcome to the HP Support Community!

 

I understand you are not able to use the printer due to this error. If the printer has the printhead error, it will not allow you to enable web services. 

Kindly perform the steps mentioned in this document - Error Indicates Faulty Printhead Make sure the printhead is properly seated and the latch is locked.

 

Refer to this document to know how to turn on the web services.

 

Try printing. If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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