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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎09-19-2024 10:02 AM - last edited on ‎09-19-2024 03:00 PM by Retired

HP Recommended

HP Office jet pro8715 All-In-One

Message from printer:  The printhead appears to be missing, not detected or incorrectly installed.

Printer has worked for a long time then started getting messages but it still worked. Today it will not print.

Please help, need letters as spouse who knew printer has just passed away.

Category:
1 REPLY 1

‎09-20-2024 12:29 PM

HP Recommended

Hi @Stella484,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I’m sorry to hear about your situation with the printer. Here are some steps you can take to resolve the "printhead appears to be missing" error on your HP OfficeJet Pro 8715:

Step 1: Power Cycle the Printer

  1. Turn Off the Printer: Unplug it from the power source.
  2. Wait for 60 seconds.
  3. Plug it Back In: Reconnect the power and turn it on.

Step 2: Check the Printhead

  1. Open the Printer Access Door: This usually gives you access to the printhead and cartridges.
  2. Remove the Printhead: Carefully remove the printhead from the printer.
  3. Inspect for Damage: Check for any visible damage or debris.
  4. Clean the Contacts: Use a lint-free cloth slightly moistened with water to clean the electrical contacts on both the printhead and the printer.
  5. Reinstall the Printhead: Make sure it’s seated correctly and securely.

Step 3: Check Ink Cartridges

  • Ensure that all ink cartridges are properly installed. Sometimes, an improperly seated cartridge can cause printhead errors.

Step 4: Update Printer Firmware

  1. Connect your printer to your computer.
  2. Go to the HP support website.
  3. Search for your printer model and check for any available firmware updates.

Step 5: Perform a Printhead Cleaning

  1. From the printer's control panel, go to Settings > Tools > Clean Printhead.
  2. Follow the on-screen instructions.

Step 6: Reset the Printer

  • If none of the above works, you can perform a factory reset. Refer to the user manual for instructions, as the steps can vary.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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