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‎06-08-2020 02:13 PM

HP Recommended
Product: HP Pro 8610

printed successfully then upon attempted further printing received "printhead missing, not detected or improperly installed" message. cleaned cartridge contacts, removed and reinstalled printhead, disconnected and reconnected power. , all to no avail. Does printhead need to be replaced ?

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1 REPLY 1

‎06-12-2020 05:02 AM

HP Recommended

Hi @daveabe

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print due to this error. 

 

If you have tried the steps mentioned in this document and the error persists, I'm afraid the printhead has gone bad.

 

Please reach out to the HP Support in your region regarding the service options for your printer and to check if the printhead is available.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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