Printhead problem

[SimaArian]

There is a problem with the print head Error code 62.80.27. How do I fix it?

[Rachel571]

Hi @SimaArian 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 62.80.27 you’re encountering on your HP Color LaserJet Pro MFP M479FDW indicates a printhead problem, which typically refers to an issue with the printhead or the cartridge connections, the communication between the printer and the printhead, or a hardware failure in the printhead assembly itself.

Here's how to troubleshoot and fix this issue:

1. Power Cycle the Printer

• Turn off the printer: Power off the printer completely using the power button.
• Unplug the printer: Disconnect the power cable from the wall socket for at least 30 seconds.
• Reconnect and power on: Plug the printer back in and turn it on. Sometimes a simple reboot can clear temporary errors.

2. Check the Printhead and Cartridges

• Open the printer cover: Gently lift the cover to access the toner cartridges and printhead assembly.
• Remove the toner cartridges: Carefully remove each toner cartridge one by one and inspect them for any visible issues (e.g., leaks, damage, or obstructions).
• Check the printhead: If your model has a separate printhead assembly (some printers combine the printhead and toner cartridge), check the printhead for any signs of damage, dirt, or wear.

Clean the printhead (if applicable):

• Use a lint-free cloth or a soft, clean brush to gently wipe the printhead surface. Be careful not to scratch the printhead.
• If there are any ink or toner residues, lightly dampen the cloth with distilled water or isopropyl alcohol, but don’t get the printhead too wet.

3. Check for Obstructions or Debris

• Inspect the printhead area for any debris, paper fragments, or other obstructions that could be interfering with the printhead’s movement.
• Clean any accessible parts inside the printhead assembly, including the printhead nozzles (if applicable).

4. Reinstall the Toner Cartridges

• After inspecting and cleaning, carefully reinstall the toner cartridges back into the printer, making sure they click into place securely. Sometimes, an improperly seated cartridge can trigger this error.

5. Update Printer Firmware

• Check for firmware updates: Sometimes, errors related to printhead problems can be resolved with a firmware update. Visit the HP support website and check if there are any available firmware updates for your printer model. Firmware updates can improve printer functionality and resolve communication issues between the printhead and the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support