Printhead replacement

[cericson]

I recently replaced printhead to my OfficeJet Pro 8610.  Now i'm getting error message that says "Don't use setup cartridges".  these came with the new printhead and directions say you are supposed to use.  why does my printer tell me not to?  i can't print anything

[TEJ1602]

@cericson, Welcome to HP Support Community!

Reset the printer

Resetting the printer can clear the error.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

If the issue persists, the only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[cericson]

ok, that solved the error message, but now printer is just printing small block on top of page (logos) and not rest of page....next step?  how do i get the whole page to print?

[TEJ1602]

@cericson,

To provide you with an accurate solution, I would like to know the following:

• Are you able to make copies on the printer?
• Are you printing from a mobile device or computer?
• If a computer, what is the Operating System installed on it?
• Is it an issue with a particular application or all applications?

Keep me posted for further assistance.

Cheers 🙂

[ACC1988]

I have an HP Officejet Pro 8610.  What is the part # for a replacement printhead?  

[TEJ1602]

@ACC1988, Welcome to HP Support Community!

The part number varies from one region to another. You can try our other support options for further assistance.

Follow the steps below to reach our support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!