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‎08-12-2021 08:19 PM

HP Recommended
Product: Officejet 6500 Wireless
Operating System: Mac OS X 10.11 El Capitan

Hi,  I read that someone said he fixed the printhead error message saying "printhead missing, etc" by placing a rod between the printhead and the printer cable.....not sure if that is correct.  Something about not putting it against the sticky part.    Can someone elaborate as I can't seem to work it out

Category:
1 REPLY 1

‎08-20-2021 01:00 PM

HP Recommended

@Emmyjay53

 

Welcome to the HP Support Community.

 

We would definitely not recommend that.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update too: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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