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‎01-30-2022 11:10 AM

HP Recommended
Product: HP LaserJet Pro MFP M428fdw
Operating System: Microsoft Windows 11

Hello, I recently upgraded to Windows 11 but the Laserjet Pro MFP M428fdw printer does not print when I upload the Lenovo Ideapad Flex 5 computer. The system detects the printer but does not allow me to print, I have to run the HP Print Scan Doctor Downloader program - HP LaserJet Pro M428f-M429f and this fixes it for me.
I have reinstalled the printer program and the drivers and nothing fixes it.

Category:
3 REPLIES 3

‎01-30-2022 11:16 AM

HP Recommended

Are you connecting via network or USB? If network, I suggest that you use the HP Universal Print Driver. 

 

https://support.hp.com/us-en/drivers/selfservice/hp-universal-print-driver-series-for-windows/503548...

 

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-30-2022 12:07 PM

HP Recommended

USB

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‎01-30-2022 06:44 PM

HP Recommended

I would suggest that if possible you attach the printer to your network. This will allow for easier printing connection and allow you to use scan to folder instead of relying on a program on the computer to scan.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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