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‎06-21-2020 06:50 AM

HP Recommended
Product: HP NoteBook
Operating System: Microsoft Windows 10 (64-bit)

The printer is printing B&W if sent wireless (colour settings on). However if I send a test print or print via USB it prints colour.

I have re-installed the software, updated drivers but makes no difference. Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-22-2020 12:55 PM

HP Recommended

Thanks ShlomiL I actual ran the Fix Windows 10 Update Issues on the HP site and it seems to have fixed the problem.

View solution in original post

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2 REPLIES 2

‎06-21-2020 11:17 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎06-22-2020 12:55 PM

HP Recommended

Thanks ShlomiL I actual ran the Fix Windows 10 Update Issues on the HP site and it seems to have fixed the problem.

Was this reply helpful? Yes No
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