Printing Barclays statements

[NEIL1305]

I am trying to print a Barclays statement. Google shows other users having issues. 

It prints the template Header footer etc. but not the transactions. Barclays insist its my end so i have tried saving the PDF file and then printing from the PDF but the same issue. I can print the transactions from view transactions but cant print the statement with the transactions on it. They are on the preview but don't print. Just the template with Barclays etc. leaving a blank space in the middle? any ideas

[NEIL1305]

 i tried on firefox as we and same issue

[The_Fossette]

@NEIL1305,

Welcome to the HP Support Community!

Is the statement encrypted or password protected? If yes, then it could be a reason why you are unable to print the statement.

Meanwhile, I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!