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‎12-20-2018 12:07 AM

HP Recommended
Product: HP3833
Operating System: Microsoft Windows 7 (32-bit)

Hello. I just bought an HP 3833 all in one. I am using Windows 7 (yes it's old, I know) and I am trying to print using Avery #5371 business cards. They are 2" x 3.5", 10 per sheet. When I try to print from Word or anything, it says the paper in the printer doesn't match. I talked to support and they said the printer doesn't support that paper. I couldn't believe that. I had a Canon ip4300 for many years and it did it no problem. Is there a way to do this? Can I create a custom template? It is crazy because it's just business cards on an 8.5 x 11 sheet. Otherwise this thing is going back. Any help appreciated.

1 REPLY 1

‎12-21-2018 01:16 PM

HP Recommended

@Lard4Hire

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Custom-sized media are only supported in Mac OS X.  Below are the types and sizes of cards compatible with your Printer:

 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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