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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printing Card stock 5x7

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11-27-2023 08:55 AM
Welcome to the HP Community --
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Printer - Specifications
First, check whether the printer supports your paper size, type, and weight.
Product Specifications for the HP OfficeJet Pro 9025e All-in-One Printer (1G5M0A)
Section Paper Handling
Note the printer does not support typical "card stock".
The printer supports an ISO paper type: Index to 200gsm.
HP defines their card paper as "HP Card" - it is the same thing: Index paper
Paper handling
Input capacity | Up to 250 sheets |
Standard input capacity (cards) | Up to 50 sheets |
Standard input capacity (envelopes) | Up to 30 sheets |
Standard input capacity (secondary tray) | Up to 250 sheets |
Output capacity | Up to 100 sheets |
Media sizes supported (metric) | A4, A5, A6, B5(JIS), Card (A4, Hagaki, O**bleep**u Hagaki); Photo (13 x 18 cm, 10 x 15 cm); Envelope (A2, C5, C6, DL. Chou #3, Chou #4); 8.5 x 13 in |
Media sizes supported (U.S. standard) | Tray 1:Letter, Legal. Tray 2:Letter; Legal; Government Legal; Executive; Statement; 3 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; Envelope( #10, Monarch, 5.5 bar); Card (3 x 5 in, 4 x 6 in, 5 x 8 in) |
Media sizes, custom (metric) | Tray 1: N/A. Tray 2: 76.2 x 127 to 215.9 x 355.6 mm |
Media sizes, custom (U.S. standard) | Tray 1: N/A. Tray 2: 3 x 5 to 8.5 x 14; 5 x 8.3 to 8.5 x 14 in |
Media types | Tray 1: Plain Paper. Tray 2: Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy |
Media weight supported (metric) | 60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card) |
Media weight supported (U.S. standard) | 16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card) |
Borderless printing | Yes, on photo and brochure paper only, up to 8.5 x 11 in (US letter), 210 x 297 mm (A4) |
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Printer - Tray and Paper
Next,
If the paper is supported,
Check / Adjust the Paper Size and Paper Type in the printer.
Select the paper type as close as possible to the paper you are using.
For example, select paper type "Plain Paper - Thick" or "Specialty Paper, Matte"
Reminder: This printer supports only plain paper in limited sizes in Tray 1 - Use Tray 2 for all else.
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
NOTE: Find printer IP address
Section How do I manually assign an IP address to my printer? Items 1-2
EWS – Browser – Tray and Paper Management
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model Dependent: Advanced section
Click Apply to save changes
Tray and Paper – Paper Size / Paper Type / Paper Weight
Reminder
HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print. What? Adjust the paper size and type, THEN open the content for printing / sharing / saving.
Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.
EWS provides access and control to check / adjust Tray and Paper Settings.
Notes
Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.
Trays
- If the printer lacks a second tray, all paper / types are supported in the single available tray.
- Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.
Custom size?
If EWS does not allow setting the paper size or size “Custom”,
If the printer includes a touch display printer control panel,
Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used
NOTE: Not available for all printers
What?
Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.
Depending on the printer model, Tray 1 might be used for Custom media.
In this scenario, Tray 2 might only support Plain paper.
OR
If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.
Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports. Example: Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.
General Example - EWS - Tray and Paper
EWS_9025_Preferences_Tray_and_Paper_Management_All_11
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Printer - Print
Job configuration depends on the Operating System / version and the application you are using.
General Example - HP Smart - Mobile Simple Photo Print
HP_Smart_Mobile_iOS_Photo_Print_Options_Color_1
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
HP OfficeJet Pro 9025e All-in-One Printer
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People who own, use, and support HP devices.
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Question / Concern Answered, Click my Post "Accept as Solution"
11-28-2023 12:07 PM
Excellent -
You are welcome.
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"