Printing Error 8610

[UttamB]

Product: HP Officesmart Pro 8610

Operating System: Windows 10

Hi There:

I am unable to print anything with my HP Officesmart Pro 8610. I keep on reviewing the "There is a problem with the printer or the ink system. Turn off and restat else contact HP." I have already restarted the printer several times and I still have had no luck

What do you suggest I do? 

Thanks for your help. 

Best Wishes

Uttam Bhandari

[Jay_G24]

Hi @UttamB,

I'd be happy to assist you 

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document --Error Indicates Faulty Printhead

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[UttamB]

It didnot work

I am not sure what to do as when I try to locate a HP contact center it says only for A3 printer or commercial laser jet printers

[Jay_G24]

I have shared the contact information in a private message.

Hope this helps!