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Printing Error only from one of the computers

HP Recommended

Desktop Dell Inspiron.  OfficeJet Pro 6968 Printer.  Windows 10.

All of the sudden, I cannot print anything from my desktop, but I can from my laptop.  Both are connected to the printer wirelessly.  I have reset the printer, have completely uninstalled and reinstalled printer and software, updated drivers, have tried the HP Troubleshooter (HPPSdr.exe) where it indicates everything is ok., and yet I keep getting error message from the printer.

Have tried every suggestion found online

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HP Recommended

@Juan2266, Welcome to HP Support Community!

 

Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

Try adding a TCP/IP port.

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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