Printing Photos on HP Officejet Pro 8710

[mikeb22026]

I have a HP OfficeJet 8710 Printer.  When I print out large photos (8 1/2 x 11); I get  horizontal lines across the page where the printhead goes back to the beginning.  This does not happen on small photos.  Only the large ones.  I've done all the things to clean and align the print heads.  Does anyone have any further suggestions?  Thanks.

[Kumar0307]

@mikeb22026, Welcome to the HP Support Community!

Are you using a HP Glossy Photo paper?

Let us try these steps to resolve this issue:

Update the printer firmware

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click here to know how.

Check the print settings on the MAC

Click here for more info on print settings. Make sure to select the right paper size and paper type on the MAC before printing.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mikeb22026]

Yes!  I have tried your two recommendations before I emailed the community.  I hope you have other suggestions.

Thanks,

Mike

[Kumar0307]

@mikeb22026

If the issue persists, please contact our HP Support team for further assistance:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.