Printing Sporadically Distorted Text

[MattiB]

Text is sporadically distorting as shown in the attached picture. I've cleaned the cartridges and aligned the print heads, no difference. Print Quality Diagnostic after performing these steps is also attached. Anything else to try? Thanks.Diagnostic result after print head cleaning and alignmentSome lines are still misaligned/blurred, others are ok

[Nal_NR]

Hi @MattiB,

Welcome to the HP Support Community. 

I'd like to help!

Try the following and see how it goes. 

Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.

Remove the printer from the devices list.

For steps on removing the printer from the devices list, go to Uninstall HP printer software and drivers.

Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @MattiB,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[MattiB]

Did you review the originally-attached photos before responding with these general troubleshooting steps? In your experience has reinstalling software and drivers actually addressed the specific problem pictured?

I've tried these steps and have not seen improvement. Last I'll try the manual cleaning, followed by a final ink cartridge replacement. The printer is only two years old with light use, but if there's still no improvement at that point we'll be moving on from this unit (and HP unfortunately).

[Nal_NR]

Hi @MattiB,

Thank you for posting back. 

To get the answer to this question, we have limited support boundaries in the support community as of now.
 

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!