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‎11-05-2020 07:16 AM

HP Recommended
Product: HP LASER JET PRO MFP M28w

Hi, 

I’ve only had the printer since September but it’s stopped working, no error messages but the pages are printing black ? 
There is still plenty of toner. What do I do? 
Thanks . 

E9F10109-C08C-41B2-99DF-B9ED9746EF8F.jpeg

 

Category:
1 person had the same question
1 REPLY 1

‎11-19-2020 09:45 AM

HP Recommended

@FLR_6, Welcome to the HP Support Community!

 

Are you trying to print or make copies?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Also, perform the steps mentioned in this document to resolve this issue - Fixing Poor Print Quality

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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