• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-13-2022 12:58 PM

HP Recommended
Product: Inkjet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

Trying to print an envelope.  I modified the setting to envelope on printer.  Every time I try to print from either word or stamps.com, I get a message saying the paper size selected by printer does not match the paper size selected (8/1/2 x 11) for the print job, even though I selected "envelope".

Category:
1 person had the same question
1 REPLY 1

‎01-13-2022 01:54 PM - edited ‎01-13-2022 01:55 PM

HP Recommended

this is a program issue not a printer issue. From your description, the print job is being formatted as 8.5 x11. The printer will only try to print what it is asked for. Make sure that when you set the printer properties when going to print that you have selected envelope #10 (or other appropriate size) and not letter.

Repairatrooper_0-1642107225913.png

It is possible that your driver is either corrupted or the wrong driver is being used, in which case you may need to uninstall and reinstall your driver, ensuring that you have an HP driver installed and not a Microsoft driver.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.