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Message 1 of 2
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Printing error B302004B

HP Recommended
HP 9019 Officejet Pro

I turned the printer off and this error came up B302004B.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DT730, Welcome to the HP Support Community!

 

  • Is the printer stuck at this error?
  • Are you not able to bypass the error to get to the home screen?

Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any paper jams inside the printer and make sure the print carriage is moving freely. Refer to the steps from - Paper Jam Error

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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