Printing error messages Envelopes from Hallmark Card Studio

[preil1958]

I am trying to print a 5.5 X 8.5 envelope using Hallmark Card Studio and I receive an error message stating wrong paper size.  This is the size of the envelope, and the dropdown lists does not list this size.  I have tried customizing the size for the printer and it continues with the error message.  The closest size (Single-Fold 162mm x 229mm C5) works but the text for the envelope shrinks some.  How do I get the printer to print the 5.5 x 8.5 envelope?

[sandytechy20]

@preil1958

Welcome to the HP support community.

I understand that you are unable to print on Envelopes, I am glad to assist you.

Create custom paper sizes in printer properties to print on Envelopes

• Enter a custom paper size directly from the printer properties menu in Windows 10.
• Load the custom paper into the main tray, and then slide the paper width guides in until they rest against the edges of the paper.
• Open the item you want to print, click File, and then click Print.
• In the Print window, click Preferences, Properties, or Printer Properties.
• Click the Paper/Quality tab, and then click Custom.
• 
• Click New, type a name for the custom paper size, select the width and height, and then click OK to save the paper.
• Click the Paper Size drop-down menu, and then select the paper size you created.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.