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‎12-12-2021 01:45 PM

HP Recommended
Product: ENVY 4520
Operating System: macOS 11.0 Big Sur

I have the HP Envy 4520 printer and recently changed the ink cartridges. Now every time I try to print I get his error:  Ox61000072.  Nothing prints…it just keeps giving me this error.  I tried removing the cartridges and putting them back in but still getting the error.  Can anyone help?

Category:
1 REPLY 1

‎12-16-2021 12:34 AM

HP Recommended

@yuyang

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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