Printing from chrome with print color selected as black but prints in magenta

[FID57]

I try to  print a page from **bleep**, select print and set printer for black and white, but printer prints in magenta and unable to change with print time very slow. 

[Kumar0307]

@FID57, Welcome to the HP Support Community! I’m here to help.

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

What do you mean by printing from Chrome? Chromebook or Google Chrome browser?

Or, are you using a Mac to print?

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[FID57]

Kumar.  I have an HP OfficeJet Pro 6978 , The issue is when I print from a **bleep** page, whether a document or page itself, it prints out in magenta at very slow speed. The printer is set for black and white, but everything comes out magenta. If I have the option to download the document to my MAC and then pull up and print, no problem. Right color, right speed.  

[Kumar0307]

@FID57

This seems like an issue with the page that you are trying to print and not an issue with the printer. (The page you have mentioned is masked for unknown reasons)

Try using a different web browser or contact the page developer as the printer is printing all other documents fine.

To resolve print quality issues, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Keep me posted for any other assistance. 

[FID57]

Kumar

I tried using Outlook and printing a pdf. Document and had the same results. Slow and in magenta.  When I download to my MAC and then print from finder, it works just fine.  Not sure honestly why this is happening since it only started about (1) month ago and previously encountered no problems.

Thanks

Mike

[Kumar0307]

@FID57

Are you using Safari to print?

Kindly use Google Chrome or Firefox to print and check if the issue persists.

Have you checked if the printer and the Mac are up to date?

As you are able to print fine once downloaded, it means the printer is working fine and this is an application or software issue.

Keep me posted.

[FID57]

Kumar.  I just tried printing using Safari of a boarding pass and it worked fine. I have been using Chrome or Outlook and both those have been printing in magenta and slow so not sure what I can do to correct this. I have updated both printer and Mac previously, so suspect that is not the issue.  Thanks 

[Kumar0307]

@FID57

It is not an issue with the printer if you are able to print fine using the Safari browser.

Try the steps mentioned in this document to resolve slow printing - Slow printing

Check for software updates on Chrome and outlook.

Also, try printing using different apps like Word, Firefox, PDFs, emails and check for the issue.

Keep me posted.