Printing in colour

[Eddyvawa]

since the last ypdate from Windows 10 ersion 1903 it is impossible to print in colour nor form y desktop nor or my laptop. If I make a print from my mobile of tablet I get a print in colour so foir me it is clear that the problem is generated frfom this ujpdate from Windows. What do I have to do to make this work again. Thanks for your help

[Kumar0307]

Hi @6985

Welcome to the HP Support Community. I'd be happy to assist you.

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

If the issue persists, Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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