Printing of Documents Blocked

[Jashhh]

I have a Hp Smart Tank printer and I'm using my phone to print through hp smart app. Im printing a document but then I noticed that the main tray was at the size for pictures. I did't noticed at first but the document was printed in small size. I stopped the printing process and tried again. I changed the size of paper to A4 but then, the printer showed E1 in its screen. I checked the status and it says, blocked. Scan and copy is good. There is also no jamming. I canceled the printing process again and saw at the indicator of the printer the symbol of picture. Is it in picture mode? Why can't I print documents? How can I remove the picture mode? 

[A_Gayathri]

Hi @Jashhh,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Smart Tank printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support