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‎03-14-2019 01:40 PM

HP Recommended
Product: OfficeJetPro 7740
Operating System: Microsoft Windows 10 (64-bit)

I am trying to print from Word a doc with 8 x 10 paper.  When I go to printer properties and select 8 x 10, it does not stick.  See the below.  After making the selection and clicking OK, I go back to the same page the paper size is letter.  The Word dialog says to use 8 x 10, but when I go to printer properties I can't make the 8 x 10 value stick, and the print output is screwed up.

HP Data-03-14.JPG

4 REPLIES 4

‎03-14-2019 02:59 PM

HP Recommended

@WWolfe01 

 

From your image, I think you are trying to print Photo on HP Photo Papers from Word. My question: why you have to use Word to print photo ?

 

Regards.

BH
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‎03-14-2019 03:03 PM

HP Recommended

In MS word you selet print and the printer to be used.   No, I am not using photo paper.

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‎03-14-2019 03:06 PM

HP Recommended

Also I just noticed that the paper selection I made did not stick either.

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‎03-17-2019 08:00 PM

HP Recommended

I have tried to create a new short cut in the printer prefernces, but even though I click save, the short cut is not saved.  Any ideas as to what is going on?

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