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Message 1 of 2
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Printing on Deskjet 2540 from ipad pro

HP Recommended
Deskjet 2540
iOS

The deskjet 2540 will print from our old ipad, but recently, not from our newer ipad pro.      Tips?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @PeterW5,

 

I'd like to help!

 

Try updating mac and iPad firmware

 

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update the iOS device, refer to this document - Update your iPhone, iPad, or iPod touch

 

 

 Install the HP Smart app and set up the printer

Install the HP Smart app on a mobile device running Android OS 7.0 (Nougat) or later, Apple iOS 12.0 or later, or iPadOS.

  1. Go to 123.hp.com from a browser on your phone or tablet and install the HP Smart app.

  2. Make sure your mobile device is connected to your wireless network, with Bluetooth enabled, and then open the HP Smart app.

    Privacy and data collection statements display.

  3. Click one of the following options, depending on your requirement:

    • Set Up a New Printer: Set up a new printer or connect to a printer that has already been set up.

    • Sign in: Create an HP account or sign in to your HP account to use HP Smart features. If prompted for account verification, follow the on-screen steps to find the verification code.

    • Skip for now: Go to the Home screen of the HP Smart app.

  4. Allow Bluetooth and location permissions, if prompted.

    For more information about how the HP Smart app uses Bluetooth and location, go to Why does the HP Smart app need Bluetooth and location permission in Frequently asked questions (FAQs) section of this document.

  5. On the home screen:

    • If your printer displays, continue to the next step.

    • If your printer displays with Set Up, tap the printer, follow the on-screen instructions to finish setting up your printer, and then continue to the next step.

    • If your printer does not display, tap Add Printer to select a printer from the list of found printers or set up a new one, and then follow the on-screen instructions.

 

You may refer to - Install and Use the HP Smart App (Android, Apple iOS, iPadOS) and Printing with Apple AirPrint (iOS)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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