Printing on Premium Photo Plus Paper on Envy 4500

[Nadine63]

Bought new Premium Plus Photo paper and I'm so frusterated trying to print on it!

Either I get all back bars, mostly on the back or it cut's off a 1/4 of the image.

Any suggestions?

[HevnLgh]

Hi @Nadine63,

Welcome to the HP Support Forums! 🙂 I see you are running into some problems printing photos to your HP Envy 4500. You are using a new premium photo paper and you are getting black bars or the image is cut off. 

To better help you please leave me with the following information:

1. What brand photo paper are you using, weight etc.? 

2. Did you upgrade the software and drivers for the Envy 4500 for the Windows 10 Operating system?

3. How is the printer connected, with a USB or Wireless?

4. What settings are you changing before you print, quality, type etc.? 

Click here to download and run the HP Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

Please let me know what the PSDR finds, I will watch for your reply.

Thanks for being a part of the HP community. If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos".

[Nadine63]

I never had a problem until I bought the HP Premium Plus soft gloss 80lb. photo paper.

Ive been using Windows to for months without a problem. My printer also printed just fine on some of the older paper I had- HP gloss, but it was lighter in weight.

No I have not installed the new drivers for windows 10.

Yes, my printer is an HP Envy 4500 wireless.

Hope I remember all your questions.

I appreciate the assistance.

Nadine

[Nadine63]

Forgot, Ive run the Scan doctor several times... it says all is well.

[HevnLgh · Accepted solution]

@Nadine63,

Thank you for getting back to me. After taking a look in the Printer Specifications under the paper tray capacities, the max weight is listed as up to 281gms (75lb). The one you are using is heavier (80lb) which is why you are seeing the issue. 

I would still like you to update the software and drivers so they are compatible with your Windows 10 Operating system. Please follow the steps listed below:

Please try Disabling your firewall and perform a clean boot. Now follow the steps below:

1. Unplug the USB if using a direct connection.

2. Remove the HP Envy 4500 software from your computers Control Panel's Uninstall a program option.

3. Restart the computer.

4. Make sure all the Envy 4500 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.

5. Now go ahead and download the software and drivers for your Envy 4500 (DO NOT plug in USB until the software prompts you to):

HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers

6. Go ahead and print a test page.

7. If you are unable to print a test page, please run the HP Print and Scan Doctor > www.hp.com/go/tools

-- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

You can attempt to retry the photo, but I would suggest changing the paper first. Please let me know if this was successful!

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution" . If you require further assistance let me know and I will gladly do all I can to help. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos.

[Nadine63]

Which HP printer can print on the new Premium Plus Photo paper?

[GeoffC1]

Interestingly the HP Premium Plus paper specifically states that it is compatible with the Envy 4500, also the Envy 4500 handbook states this too, despite also stating the maximum of 280gsm. So the advertising for HP Premium Plus paper is erroneous and misleading, and the printer manual is self-contradictory. I am having exactly the same problem so it seems that the 280gsm limit really is the limit.

I wonder how many people have wasted money on the Premium Plus paper based on the incorrect information both in the printer handbook and on the paper spec?

[Walt5551]

1. What brand photo paper are you using, weight etc.?  HP Premium Photo Paper, 10 ml, 240 g/m2

2. Did you upgrade the software and drivers for the Envy 4500 for the Windows 10 Operating system? yes

3. How is the printer connected, with a USB or Wireless? USB - the job goes to the printer the paper does not load.

4. What settings are you changing before you print, quality, type etc.?  Photo paper, borderless, landscape. 

The paper starts to load then does not properly go through the mechanism. I hear the heads going back and forth but there is nothing printed on the photo when the paper is ejected. 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you