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‎02-02-2024 07:45 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

I have an HP OfficeJet Pro 8710 and it is not printing on matte cardstock letter size 61lb.

Last week it printed fine on a 110lb matte cardstock and now it is not working.  The printer makes loud noises and prints only part of the page, leaving ink marks on the other side. 

Category:
1 REPLY 1

‎02-09-2024 12:22 PM

HP Recommended

Clean all the printer rollers with a damp cloth. That solved the issue for me.

Rollers are located:

- In the back (large removable rolls).

- In the back, small plastic rolls (mine were dirty).

- In the front (there is back access too, easier if cleaned from both sides)

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